Return Policy

Return Policy | Promotion Pros

At Promotion Pros, every order is backed by our Guarantee of Excellence.
Our goal is simple: to deliver exactly what you need, when you need it—every time.

Because most of our products are custom-branded with your logo, we’ve designed our return policy to ensure accuracy before production and support you after delivery if anything isn’t right.

Return Policy

Can I cancel or change my order?

Yes—before production begins.

  • Orders can be canceled or updated any time prior to production
  • Once production starts and your items are custom imprinted, changes or cancellations are no longer possible

What should I do if I need to make a change?
Contact us immediately:
📧 info@promotionpros.com
📞 844.667.7666

Our team will do everything possible to accommodate your request.

Can I return custom printed promotional products?

Custom products cannot be returned once production has started.

Because your items are made specifically for you, returns are not accepted after printing. However, we eliminate risk upfront through our proven process:

The Promotion Pros Advantage:

  • ✔ Free Virtual Proofs – See your exact design before production
  • ✔ Approval Required – Nothing moves forward without your sign-off
  • ✔ Two Free Proof Revisions – We refine until it’s right
  • ✔ Optional Samples – Available (up to $10 for qualified customers)

Bottom line: We make sure you are confident before we produce.

Can I return blank (non-printed) products?

All blank product sales are final and not eligible for return.

What if my order is damaged, defective, or incorrect?

We’ve got you covered.

While rare, if something isn’t right, we will fix it—quickly and professionally.

Here’s how it works:

  • Notify us within 5 business days of receiving your order
  • Provide photos or return a sample product
  • Contact your Promotion Pros representative

Once reviewed, we will determine the best solution, which may include a replacement or correction.

How do you ensure my order is correct before production?

We’ve built safeguards into every order:

  • Detailed art proofing process
  • Clear communication with your account manager
  • Final customer approval required

This ensures your order is produced accurately and to your expectations.

Do you offer samples before I place an order?

Yes.
We offer free samples (up to $10) for qualified customers so you can evaluate product quality before committing.

What is your claims time window?

All claims must be submitted within 5 business days of delivery.
This allows us to quickly resolve any issues and maintain our high service standards.

The Promotion Pros Promise

We don’t just fulfill orders—we build relationships.

Every product we deliver is backed by our commitment to:

  • Quality without compromise
  • Clear communication
  • Reliable delivery
  • Customer-first service

Every order. Every time.